Refund policy
30-Day Returns Policy
At NMN Supplement UK, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a 30-day returns policy.
Returns Eligibility:
- Items must be returned within 30 days of the purchase date.
- Products must be unopened, unused, and in their original packaging.
- Proof of purchase (such as an order confirmation or receipt) must be provided.
How to Return:
- Contact Us: Email our customer service team at [your email address] with your order number and reason for the return.
- Return Authorisation: We will provide you with a return authorisation number and instructions on how to send your item back to us.
- Ship Your Item: Please securely package your return and include the return authorisation number inside. You are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped).
Refunds:
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 5-7 business days.
Exchanges:
- If you need to exchange an item for a different product, please follow the return process and place a new order for the desired item.
Non-Returnable Items:
- Opened, used, or damaged items are not eligible for a refund or exchange.
- Any items purchased on sale or with a discount code may not be eligible for return unless specified otherwise.
If you have any questions or concerns about our returns policy, please contact our customer service team at care@vitalssupplements.co.uk.